Privacy Policy

Perpetual Plumbing Inc ("we", "us", or "our") respects your privacy. This policy explains what personal information we collect through this website and our booking, contact, and newsletter forms, how we use it, and the choices available to you. This policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We collect information you provide directly to us, including:

• Name, phone number, and email address submitted through our contact form, booking form, or newsletter signup.
• Service address and postal code, when required to schedule a plumbing visit.
• Details about your plumbing issue or service request, provided voluntarily in form fields.
• Account details if you register for our customer portal, including a securely hashed password.

We also automatically collect limited technical information, such as a hashed version of your IP address, browser type, and pages visited, for security, fraud prevention, and basic site analytics. We do not store your IP address in plain text.

How we use your information

• To respond to inquiries submitted through our contact form.
• To schedule, confirm, and manage plumbing service appointments.
• To send booking confirmations, invoices, and service-related communications.
• To send newsletter emails with seasonal plumbing tips, if you have opted in — you may unsubscribe at any time.
• To improve our website, services, and customer support.
• To detect and prevent fraud, abuse, or security incidents.

How we share your information

We do not sell your personal information. We may share information with:

• Employees and contractors who need it to perform scheduled plumbing work.
• Service providers who support our operations, such as email delivery and payment processing, under confidentiality obligations.
• Authorities, where required by law or to protect the rights, property, or safety of our company, customers, or the public.

Data retention

We retain customer and booking records for as long as needed to provide our services, meet legal and tax obligations, and resolve disputes. Newsletter subscriber information is retained until you unsubscribe.

Your choices

• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
• You may unsubscribe from newsletter emails at any time using the link in any campaign email, via our unsubscribe page, or by contacting us directly.
• You may decline to provide certain information, though this may limit our ability to schedule or complete service requests.

Security

We use reasonable administrative and technical safeguards to protect personal information, including encrypted password storage, hashed IP logging, and access controls on our administrative systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies and translation

This site uses functional cookies to remember your language preference (via Google Translate) and to maintain your session while browsing or using the customer portal. We do not use third-party advertising cookies.

Children’s privacy

Our services are intended for adults arranging plumbing work for a residential or commercial property. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact us

If you have questions about this privacy policy or wish to exercise your privacy rights, contact us at mwayplumbing@gmail.com or through our contact page.