Plumbing emergency? We’re already on our way.

What counts as a plumbing emergency?

Call us immediately, day or night, if you experience:

• Burst or actively leaking pipes — especially if water is reaching walls, flooring, or electrical fixtures.
• No water at all — a sudden loss of water supply to your home (not including frozen lines we cannot thaw).
• Flooding basements — from a failed sump pump, backwater valve, or heavy rainfall.
• Gas smell near a water heater or appliance — leave the area and call your utility provider first, then us.
• Sewer backups — sewage coming up through drains, tubs, or toilets.

What to do while you wait

1. Shut off the main water valve if you see active flooding or a burst line.
2. Turn off electricity to any affected area if water is near outlets or panels — only if it’s safe to reach the breaker.
3. Move valuables and furniture away from rising water where possible.
4. If you suspect frozen pipes, do not use an open flame. Call us for related repairs if a line has burst.
5. Call us for bursts, floods, backups, and no-water emergencies — we’ll walk you through next steps while a technician is dispatched.

Emergency dispatch pricing

Our emergency dispatch fee is $199.00, which covers priority after-hours response. Repair costs are quoted on-site before any work begins, so you always know the total before we proceed.