Help centre
Frequently Asked Questions
Straight answers about pricing, booking, and how we work in St. John’s and the Northeast Avalon.
What areas do you service?
We serve all of the Northeast Avalon surrounding St. John's. We also take jobs outside the city at times — contact us and we'll confirm availability for your location.
How much does a service call cost?
Our standard diagnostic service call is $129.00. This fee is waived if you approve the recommended repair on the same visit.
What does the emergency dispatch fee cover?
The $199.00 emergency dispatch fee covers priority after-hours response outside our normal business hours. Repair costs are always quoted separately, before work begins.
How do I book an appointment?
Use our online booking flow to choose a service, pick a live time slot, and confirm your details — or call us directly. You will receive a confirmation email with a tracking ID.
Do you offer upfront pricing?
Yes. Starting prices for our most common services are published on our services page. Complex jobs, such as buried sewer repairs, still require an on-site assessment, but you will always receive a written quote before we begin any work.
Are your plumbers licensed and insured?
Not every technician on a job is licensed, but certified technicians ensure the work. We are listed with the city as qualified plumbers and carry liability insurance.
Do you thaw frozen pipes?
No. We do not offer pipe thawing. If a freeze has caused a burst or other damage, we can help with the repair — contact a thawing specialist first if you still need the line thawed.
Do you provide financing or payment plans?
For larger installations, such as water heater replacements, ask your technician about available options at the time of your quote. We accept all major payment methods.
What is your main specialty?
Our main field of expertise is new home and commercial construction plumbing. We also handle residential service calls and emergencies across the Northeast Avalon.
Can I track the status of my booking or invoice?
Yes. After you book, you receive a tracking ID by email. You can also call or message us any time and we will look up your job status for you.
Do you do drain cleaning or snaking?
Drain cleaning and snaking are not a major focus for us today. If demand grows, we plan to add more tools for that work — contact us and we can discuss what we can do for your clog.
What if I need help outside business hours?
Call our main line any time — emergency dispatch runs 24 hours a day, 7 days a week, including holidays.
Ready to get it fixed?
Book a visit online or call for emergency dispatch any time.